Privacy Policy

PERSONAL INFORMATION WE COLLECT

Depending on how you use the website, we may collect:

• Your name, telephone number and email address.
• The truck’s location, make, model and reported condition.
• Service urgency, preferred appointment details and whether the truck is safe to drive.
• Messages, fault descriptions, photographs or documents you choose to provide.
• Records of enquiries, bookings, quotes, services and related communications.
• Basic technical information such as IP address, browser type, device information, referring page and website activity recorded by hosting, security or analytics systems.

Please provide only information relevant to the enquiry. If you provide another person’s information, you must have authority to do so.

HOW WE COLLECT IT

Information is collected directly from you when you submit a booking or contact form, call, email or otherwise communicate with us. Information may also be supplied by an authorised fleet manager, employer, driver or vehicle owner arranging service on your behalf.

Limited technical information may be collected automatically when your browser communicates with the website. This supports site operation, security, performance and troubleshooting.

HOW WE USE YOUR INFORMATION

We may use personal information to:

• Respond to your enquiry and understand the truck’s location and reported fault.
• Assess service suitability, availability, access and safety requirements.
• Arrange mobile assistance, workshop support, diagnostics, repairs or maintenance.
• Prepare quotes, booking details, service records, invoices and follow-up communications.
• Coordinate with mechanics, workshops, parts suppliers or other providers needed for the requested service.
• Operate, protect and improve the website and prevent misuse or security threats.
• Meet accounting, insurance, dispute-resolution and other legal obligations.

We do not use personal information for a materially different purpose unless permitted by law or you have authorised that use.

WHO WE MAY SHARE IT WITH

Personal information may be shared only where reasonably necessary with a mechanic, workshop, roadside provider, parts supplier or other service provider involved in responding to your request. Relevant information may also be processed by website hosting, form, email, mapping, security, analytics, accounting or other technology providers supporting website and business operations.

Information may be disclosed when required or authorised by law, to protect safety or legal rights, or in connection with a genuine complaint, claim or investigation. We do not sell or rent personal information to third parties for their independent marketing.

INFORMATION OUTSIDE NEW ZEALAND

Some technology providers may store or process information outside New Zealand. Where personal information is disclosed overseas, reasonable steps will be taken to ensure the disclosure is permitted under the Privacy Act 2020 and that the information receives appropriate protection.

COOKIES AND TECHNICAL DATA

The website and its service providers may use cookies or similar technologies required for site functionality, security, form operation, preferences and performance measurement. Cookies are small files stored by your browser and do not usually identify you by name on their own.

You can manage or block cookies through your browser settings. Blocking essential cookies may affect how parts of the website or its forms operate. Embedded services, such as maps, may apply their own privacy and cookie practices when loaded or used.

STORAGE AND SECURITY

Reasonable administrative and technical safeguards are used to protect personal information against loss, unauthorised access, misuse, alteration or disclosure. Access should be limited to people and providers who require the information for an authorised purpose.

No internet transmission or storage system can be guaranteed completely secure. If a privacy breach occurs, it will be assessed and handled in accordance with applicable New Zealand requirements.

HOW LONG WE KEEP INFORMATION

Personal information is retained only for as long as reasonably required for the purpose for which it was collected, including service administration, customer communication, record keeping, dispute handling and legal or accounting obligations. Information that is no longer required will be securely deleted, anonymised or otherwise disposed of where reasonably practicable.

ACCESS AND CORRECTION

You may ask whether we hold personal information about you and request access to that information. You may also ask for information you believe is inaccurate, incomplete or misleading to be corrected. We may need to verify your identity before responding and may withhold information only where permitted by law.

To make a privacy request, use the contact option below and clearly describe the information concerned. If a correction is not made, you may ask for a statement of the requested correction to be attached to the relevant information where required by law.

EXTERNAL LINKS

This website may link to external websites or services. Their operators control their own collection, use and protection of information. Review the privacy policy of an external service before providing personal information to it.

QUESTIONS AND COMPLAINTS

If you believe your personal information has been handled incorrectly, contact us first so the concern can be reviewed. You may also have the right to complain to the Office of the Privacy Commissioner in New Zealand if the matter is not resolved.

CHANGES TO THIS POLICY

This Privacy Policy may be revised when website functions, information-handling practices or legal requirements change. Any revised policy applies from the time it is published on this page.